Speedy Delivery (click here to learn more)

HOW-TO

1. Email us at admin@lutaotie.com or use our Contact Form. We must first let you know if your order has Speedy Delivery available. For the quickest response, please make the title of your email: SPEEDY DELIVERY REQUEST. Please note that while our items most often do arrive on time, we cannot 100% guarantee that your item will arrive exactly by the estimated date and cannot accept returns if they arrive later. 

In the email please include this form:

Item names for Speedy Delivery:
Email as it will show on order:
Name as it will show on order:
Date required by:

2. We will then message you back with a shipping estimation. It is generally $15-$30 USD per item to reduce shipment time by 1-2 weeks. Once we get back to you, add the proper speedy shipping price  to your cart with the item(s) you want to buy.

3. Enjoy!

Refund Policy - Lutaotie

✨ Easy Returns for Your Peace of Mind ✨

Eligibility & Potential Fees:

• Returns within 15 days from receiving all items in one order.
• Return package mailed within 14 days from return instruction.
• Items must be unworn, in original condition with packaging, tags, and hygiene stickers intact.
• Original shipping fee non-refundable (unless quality issue), return shipping not covered unless it's a quality or order problem.

How to Start a Return:

• Email support@lutaotie.com with return request and reason.
• Detailed return instructions within 6 hours.
• Note: Unrequested returns not accepted.

Shipping the Item(s) Back:

• Initiate return request for unique return address within 6 hours.
• Pack items with original packaging, include a slip with order number.
• Choose cheapest method with tracking.
• Share tracking number; we'll follow up upon receipt.

Where is My Refund?

• Expect refund to original payment method within 7 days after processing return.
• Original shipping fee non-refundable.

Exchanges:

• Email support@lutaotie.com for exchange request; detailed instructions in 6 hours.

Not Accepted for Return:

1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. No refunds for items with broken hygiene seal.
3. Final Sale items.
4. Made-to-order, custom-made items.
5. Others: swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, pet supplies. Items with non-returnable marks, free gifts, or broken hygiene seal not returnable. Contact for specific concerns.

Additional Information:

• Expedited shipping not guaranteed during holidays.
• Ship returns to the provided address; not sender's address on package.
• Ensure no non-Lutaotie items in return package; we won't resend those.
• Express shipping fee non-refundable for personal reasons.
• No refund for holiday-related items due to late arrival; buy 20 days before holiday.
• Warehouses worldwide; shipping time not guaranteed.
• Order cancellation not possible once shipped from the warehouse.
• Sizes based on US size; we convert uniformly. Contact for size concerns.

🌟 Need Assistance? Reach Out! 🌟

• Email support@lutaotie.com for additional support. We're here for you!