lutaotie Speedy Shipping (click here to learn more)

$8.00
$8.00
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Speedy Delivery (click here to learn more)

HOW-TO

1. Email us at admin@lutaotie.com or use our Contact Form. We must first let you know if your order has Speedy Delivery available. For the quickest response, please make the title of your email: 
SPEEDY DELIVERY REQUEST. Please note that while our items most often do arrive on time, we cannot 100% guarantee that your item will arrive exactly by the estimated date and cannot accept returns if they arrive later. 

In the email please include this form:

Item names for Speedy Delivery:
Email as it will show on order:
Name as it will show on order:
Date required by:

2. We will then message you back with a shipping estimation. It is generally $15-$30 USD per item to reduce shipment time by 1-2 weeks. Once we get back to you, add the proper speedy shipping price  to your cart with the item(s) you want to buy.

3. Enjoy!

Have question? Ask an Beauty Expert

Refund Policy - Lutaotie

Easy Returns for Your Peace of Mind

Eligibility & Potential Fees:

  • Returns within 15 days from receiving all items in one order.
  • Return package mailed within 14 days from return instruction.
  • Items must be unworn, in original condition with packaging, tags, and hygiene stickers intact.
  • Original shipping fee non-refundable (unless quality issue), return shipping not covered unless it's a quality or order problem.

How to Start a Return:

  • Email support@lutaotie.com with return request and reason.
  • Detailed return instructions within 6 hours.
  • Note: Unrequested returns not accepted.

Shipping the Item(s) Back:

  • Initiate return request for unique return address within 6 hours.
  • Pack items with original packaging, include a slip with order number.
  • Choose cheapest method with tracking.
  • Share tracking number; we'll follow up upon receipt.

Where is My Refund?

  • Expect refund to original payment method within 7 days after processing return.
  • Original shipping fee non-refundable.

Exchanges:

Not Accepted for Return:

  1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
  2. No refunds for items with broken hygiene seal.
  3. Final Sale items.
  4. Made-to-order, custom-made items.
  5. Others: swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, pet supplies. Items with non-returnable marks, free gifts, or broken hygiene seal not returnable. Contact for specific concerns.

Additional Information:

  • Expedited shipping not guaranteed during holidays.
  • Ship returns to the provided address; not sender's address on package.
  • Ensure no non-Lutaotie items in return package; we won't resend those.
  • Express shipping fee non-refundable for personal reasons.
  • No refund for holiday-related items due to late arrival; buy 20 days before holiday.
  • Warehouses worldwide; shipping time not guaranteed.
  • Order cancellation not possible once shipped from the warehouse.
  • Sizes based on US size; we convert uniformly. Contact for size concerns.

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