Shipping Information - Lutaotie

🌍 We Ship Worldwide (Well, Almost!) - Enjoy FREE Standard Shipping on Orders Over $35

Shipping & Delivery:

• FREE SHIPPING: Orders over $35 (7-15 Days)
• STANDARD SHIPPING: $4.99 (7-15 Days)
• DHL: $39.99 (3-7 Days)

Address: To ensure timely delivery, provide the correct delivery address and contact info. If there's an error, contact us at support@lutaotie.com with your order number and correct details promptly.

Packaging: To save the planet, we'll consolidate items in one package for multiple orders. Expect slightly longer processing times, especially for orders of over 5 items.

Restrictions:

• Ensure nominated shipping addresses have specific details (unit, street, building numbers, etc.).
• We're not responsible for failed deliveries due to customer negligence, e.g., incorrect delivery info.

Delivery Notes:

• Certain countries (including U.S. island territories) may require pickup at local postal offices, leading to longer delivery times. Thanks for your patience!

Customs Duties:

• All warehouses deliver duty unpaid. Customers are responsible for customs or import duties once the parcel reaches its destination.
• Full liability for return shipment costs, customs charges, and handling fees rests with customers if they refuse a parcel due to import duties or taxes.
• Note: Customs regulations prevent declaring items as gifts or listing amounts lower than the actual product price.

Additional Information:

1. P.O. Boxes/APO/FPO Addresses: Express shipping unavailable. Customs duties likely.
2. Processing Time: Shipping time doesn't include a 1-5 day processing period from order placement. Longer for pre-order items.
3. Shipping Issues: Contact Customer Support within 90 days after order placement for any shipping concerns.

🌟 Need Assistance? Reach Out! For additional support, contact us at support@lutaotie.com. We're here to assist you! 🌟