Size Guid

Custom dresses

The dress can be made-to-order. Please tell me the following information in your order:

Color: _______(As Photo or choose a color from the color chart provided)
Bust:______ cm/inch
Waist:______cm/inch
Hip:_______cm/inch
Your Height(It is from your top head to your toes,without shoes) :_______ cm/inch
Shoulder to knee( for knee length dress only):________ cm/inch

• There maybe 1-2 cm deviation in different sizes, locations and stretch of fabrics. Size chart is for reference only, there may be a little difference with what you get.
• There are 3 kinds of elasticity: High Elasticity (two-sided stretched), Medium Elasticity (one-sided stretched) and Nonelastic (can not stretched ).
• Color may be lighter or darker due to the different PC display.
• Wash it by hand in 30-degree water, hang to dry in shade, prohibit bleaching.
• There maybe a slightly difference on detail and pattern.

Refund Policy - Lutaotie

✨ Easy Returns for Your Peace of Mind ✨

Eligibility & Potential Fees:

• Returns within 15 days from receiving all items in one order.
• Return package mailed within 14 days from return instruction.
• Items must be unworn, in original condition with packaging, tags, and hygiene stickers intact.
• Original shipping fee non-refundable (unless quality issue), return shipping not covered unless it's a quality or order problem.

How to Start a Return:

• Email support@lutaotie.com with return request and reason.
• Detailed return instructions within 6 hours.
• Note: Unrequested returns not accepted.

Shipping the Item(s) Back:

• Initiate return request for unique return address within 6 hours.
• Pack items with original packaging, include a slip with order number.
• Choose cheapest method with tracking.
• Share tracking number; we'll follow up upon receipt.

Where is My Refund?

• Expect refund to original payment method within 7 days after processing return.
• Original shipping fee non-refundable.

Exchanges:

• Email support@lutaotie.com for exchange request; detailed instructions in 6 hours.

Not Accepted for Return:

1. Swimwear, costumes, bodysuits, lingerie, underwear, event and party supplies, DIY supplies.
2. No refunds for items with broken hygiene seal.
3. Final Sale items.
4. Made-to-order, custom-made items.
5. Others: swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, pet supplies. Items with non-returnable marks, free gifts, or broken hygiene seal not returnable. Contact for specific concerns.

Additional Information:

• Expedited shipping not guaranteed during holidays.
• Ship returns to the provided address; not sender's address on package.
• Ensure no non-Lutaotie items in return package; we won't resend those.
• Express shipping fee non-refundable for personal reasons.
• No refund for holiday-related items due to late arrival; buy 20 days before holiday.
• Warehouses worldwide; shipping time not guaranteed.
• Order cancellation not possible once shipped from the warehouse.
• Sizes based on US size; we convert uniformly. Contact for size concerns.

🌟 Need Assistance? Reach Out! 🌟

• Email support@lutaotie.com for additional support. We're here for you!